Return & Refund Policy

1. Artisan Quality & Transit Guarantee

At Vana Living, we hold our handcrafted wooden creations to the highest standards of artisan craftsmanship. If your artwork arrives damaged in transit or defective in any way, we provide an immediate, complimentary replacement.

2. Transit Damage Protocol (Immediate Replacement)

If your parcel exhibits signs of exterior impact or internal damage upon unboxing:

• Photograph the shipping label, packaging crate, and the damaged piece within [OWNER TO CONFIRM: 48 hours] of delivery.
• Send the images and your Order Number to our WhatsApp support at +919876543210 or email concierge@vanaliving.in.
• Our workshop will initiate a priority replacement piece without requiring you to undergo lengthy courier insurance claims.

3. Return Window for Standard Items

For standard catalog products (non-customized):

• You may request a return or exchange within [OWNER TO CONFIRM: 7 days] of delivery.
• The product must remain unused, unmounted, and preserved in its original protective packaging.

4. Custom & Bespoke Orders

Artisan pieces custom-manufactured to non-standard dimensions, personalized with engraved names/logos, or stained in bespoke finishes are non-refundable once production has commenced, except in the case of manufacturing defect or transit damage.

5. Refund Process & Timelines

Approved refunds are credited directly to the original payment source:

• Online Payments (UPI, Cards, NetBanking): Processed securely via the Razorpay Refunds API within 5 to 7 business days to your bank account or card.
• Cash on Delivery (COD) Orders: Refunds for verified returns are remitted directly to your Indian bank account via IMPS/NEFT upon receipt and inspection of the returned parcel.

6. Cancellation Policy

Orders may be cancelled free of charge within 24 hours of placement, prior to raw lumber cutting and laser configuration. Once dispatched, standard return guidelines apply.